At Coolings your total satisfaction with the plants you have purchased is extremely important to us. We spend lots of time growing only the very finest quality plants especially for you. We can therefore confidently guarantee all our hardy nursery stock for an amazing 5 YEARS.
If any of your plants should fail to establish within this period, send us a photograph of the plant concerned, along with your order number, to firstname.lastname@example.org. Once the cause of the problem has been determined we can then issue you with a refund or a replacement.
There are conditions may which may invalidate this guarantee, but they are few and far between, please see below for examples:
• Physical damage to a plant that is beyond our control e.g. bark damage caused by rabbits or damage by strimmers or lawn mowers.
• If a plant has failed due to neglect e.g. insufficient water during dry weather.
• We will guarantee a plant to its natural tolerance of hardiness. Extreme weather conditions may invalidate the guarantee on plants which are borderline hardy e.g. Acacia. If you are unsure whether a plant will be suitable for a particular location, please do not hesitate to get in touch. Send an e-mail to email@example.com.
• We will guarantee a plant for its natural lifespan however we cannot guarantee short-lived perennials for five years where their life expectancy is less e.g. certain herbaceous plants such as Gaura or Digitalis.
Your statutory rights are not affected or altered by this guarantee. Hardy plants are defined as plants that can withstand exposure to cold temperatures. Any plants that are non-hardy are exempt from our Five Year Hardy Plant Guarantee. Any plants that are not covered by our Five Year Hardy Plant Guarantee will be indicated in the product description on the individual product page.
Please note that you will be charged for delivery on replacement items.
Please click here to read our Returns and Cancellation Policy.