Delivery

HOW QUICK IS YOUR DELIVERY?

We deliver to the vast majority of households in mainland UK (England, Wales & Scotland) within 1-3 working days.

Unfortunately we are not able make deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands, and Isle of Man.

In a small number of cases, we may have to cancel orders to addresses that are undeliverable. In this rare instance, you will be notified by e-mail and your money will be fully refunded. If you need anymore information, please do not hesitate to get in touch.

HOW MUCH IS DELIVERY?

Our delivery is a flat fee of £12, except for gift vouchers which are sent by Royal Mail First Class Post with a charge of £2.50.

WHAT IF I'M OUT WHEN YOU TRY TO DELIVER?

If you are out when your order is being delivered by our courier, you will be left a card indicating that they attempted a delivery. After this first delivery attempt, they will automatically attempt to deliver to you again the next day, unless you reschedule your delivery. Instructions about rescheduling your delivery should be on the card left by the courier.

WHAT IF MY DELIVERY DOESN'T ARRIVE AFTER 3 WORKING DAYS?

If your delivery has not arrived after 3 working days, please send an e-mail to us at orders@coolingsonline.co.uk, quoting your order number and the nature of the problem.